Storage Solutions Western Digital Issues, RMA problems, Service deficiency Thread.

A

adilj

Adept
Oct 11, 2008
271
5
33
37
Mumbai
Hi,

I recently sent my drive for RMA to WD. The drive was picked up on 09/11/2012 and the drive reached them on 12/11/2012. They were on a holiday from 12-14 so nothing much happened. On the 15th they dispatched my new drive. So hopeully will get my my drive next week.

But I have one query.

Model of Sent Model (by Me): WDBAAF0010HBK
Model of HDD dispatched by them: WDBAAF0010HBK-NESN

I just want to know what is the difference between the two and what does NESN signify?

Please assist
 
Kakahi

Kakahi

Agaliarept
Disciple
Oct 14, 2012
133
23
37
Elelogap
I have booked the RMA for my three WD HDD in the previous month 21.10.12 and they call me yesterday for RMA conformation and for taking my HDD.
 
D

deaddevil

Adept
Jul 17, 2006
422
13
87
gfxpixels.co.nr
I had booked my 1 Tb green drive for RMA, they did not collect it on the said date. Then after emailing about issue, they did some kind of advanced replacement and got the drive today but re certified.
Total days taken = 17 days.
I still have the old drive with me, wonder when they will take it.
 
J

jith77

Adept
Mar 19, 2007
331
32
92
WD was constantly confirming that they will be sending someone to pick up the drive on so and so date and then no one turns up. Tried of waiting, i requested whether i can courier the drive myself. After couriering the drive they would not change the status from booked at their site. Their customer support doesn't reply to mails for a month. After a month the reply is that they will escalate the matter, without confirming whether they have received the drive or not!

Ultimately got the replacement. Wont be buying anymore WD drives. Experience with sea gate RMA was really good which was made after the rma request to WD and replacement was received way earlier. Even WDs packing is cheap.

they sent 8 MB cache drive instead of the 16 MB one ( WD5000aaks sent and WD5000aajs received) ...is there a difference?
 
R

rahulcnbc

Disciple
Aug 12, 2012
19
1
53
Delhi
recenty bought wd 2tb green drive, but it is giving me very slow slow data copy speed intra hdd aswell as to inter hdd , wheras my old 1.5 seagate is giving very good speed.

some one plz tell me what to do.

earlier i thought this could be bacause i was on xp but same problem remained when i switched to window 8.

i am having intel caor to due 7400 , p5kplcm asus motherboard and 2gb ram.

thanks
 
theoracle

theoracle

Adept
Jun 4, 2011
320
136
131
Booked the RMA on 11-12-12 for my 2 TB My Passport Drive, which went bad in a week of getting it, they where supposed to schedule the pick up on 17th Dec which didn't happen (as expected) .
Finally some one from Felxtronics came yesterday and picked up the faulty drive, now waiting for the replacement.
 
S

ssdivisiongermany1933

Adept
Jan 17, 2006
188
0
26
my RMA premailer not generated yet ...Almost 4 days gone now , and third western digital crash in one year ... Iam thinking to move to seagate , has they improved or not ?
 
chetansha

chetansha

Skilled
Jun 30, 2007
2,682
1
2,885
477
Coimbatore
Rma created on 29.12.2012 for my my book white light. I opted for no pickup and sent the drive thru professional courier on 29th. Drive reaches wd 31.12.2012. But WD said they got it on 3.01.2013. Today 09.01.2013, I got my replacement drive. Seems services have improved than before.
 
F

fuzail

Disciple
Apr 3, 2007
144
10
82
Mumbai people can drop their HDD for RMA without packing to the following address

F1 Services
13, Kala Bhavan, 3rd Floor,
3, Mathew Road
Opera House,
Mumbai – 400004
Tel: 022-43119700

they will check the HDD physically and then send it for RMA
 
C

crashnburn

Adept
Nov 4, 2009
104
0
78
fuzail said:
Mumbai people can drop their HDD for RMA without packing to the following address

F1 Services
13, Kala Bhavan, 3rd Floor,
3, Mathew Road
Opera House,
Mumbai – 400004
Tel: 022-43119700

they will check the HDD physically and then send it for RMA
Click to expand...

Is there anyway to get the replacement drive before they take the old one? Like before?
 
P

paymaster

Disciple
Feb 5, 2013
8
0
0
i have also registered an RMA of WD hard drive. its in mumbai and have scheduled a courier pick up. will the courier people call us or we have to go personally to their office to give the HD. and after how many days do we get back the drive

my new WD desktop HD showed a failed smart test and i have registered for an RMA. do they replace or just repair the HD
 
Crazy_Eddy

Crazy_Eddy

Staff member
Super Mod
Feb 7, 2005
8,882
2,286
378
123
^ Replace with recertified drives. Courier pickup is a lottery. If you're in a hurry, you can mail it in yourself (properly packed) or drop it in at the address mentioned a few posts above. How many days to get it back is a lottery too, might take a few days or weeks. Read some of the previous posts to get an idea of what sort of turnaround times people are seeing.
 
P

paymaster

Disciple
Feb 5, 2013
8
0
0
so it all depends on luck factor

Crazy_Eddy said:
^ Replace with recertified drives. Courier pickup is a lottery. If you're in a hurry, you can mail it in yourself (properly packed) or drop it in at the address mentioned a few posts above. How many days to get it back is a lottery too, might take a few days or weeks. Read some of the previous posts to get an idea of what sort of turnaround times people are seeing.
Click to expand...
 
AsidXxx

AsidXxx

Adept
May 28, 2007
767
29
92
My drive was scheduled to be picked up on 25th, but was finally picked up yesterday; after one reminder.
 
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