Shripad
ex-Mod
Hey guys.
As discussed in the other thread, I am starting this for all Hard Disk Drive manufacturers.
This one is for Western Digital.
WD Social networking handles :-
Facebook : http://www.facebook.com/westerndigitalindia
Twitter : http://twitter.com/WD_IN
After having 2 nightmarish experiences with HDD RMA, I really do feel we need this thread on one of the most popular community forums in India.
The aim of this thread is to have most of the complaints regarding delays in RMA / replacement / poor service experiences in one place.
I will mail this link to Manufacturer and also to couple of customer care reps I know.
What to Post here.
1. If you had a bad experience with RMA, post precise details including HDD model, RMA number, date of RMA, time taken, delays, incorrect information given to you if any etc.
2. Problems with customer care helpline? Date and time of the call, and if possible Name of the representative. In the future, when you make the call, first ask for the name of the rep.
3. Multiple / consistent problem with certain model? Post the details and experience here.
What not to post here
1. No need to post how good your experience was with WD RMA. We all know that most of the time everything goes right. This thread is for when it does not.
2. Avoid long debates and conversations here. This is mainly to ensure that your problems are in public to be seen by everyone and to be indexed on the web. Pointless debates, discussion here in this thread will not help.
I will get the ball rolling with my recent experiences soon when I get the time to post details about the same.
As discussed in the other thread, I am starting this for all Hard Disk Drive manufacturers.
This one is for Western Digital.
WD Social networking handles :-
Facebook : http://www.facebook.com/westerndigitalindia
Twitter : http://twitter.com/WD_IN
After having 2 nightmarish experiences with HDD RMA, I really do feel we need this thread on one of the most popular community forums in India.
The aim of this thread is to have most of the complaints regarding delays in RMA / replacement / poor service experiences in one place.
I will mail this link to Manufacturer and also to couple of customer care reps I know.
What to Post here.
1. If you had a bad experience with RMA, post precise details including HDD model, RMA number, date of RMA, time taken, delays, incorrect information given to you if any etc.
2. Problems with customer care helpline? Date and time of the call, and if possible Name of the representative. In the future, when you make the call, first ask for the name of the rep.
3. Multiple / consistent problem with certain model? Post the details and experience here.
What not to post here
1. No need to post how good your experience was with WD RMA. We all know that most of the time everything goes right. This thread is for when it does not.
2. Avoid long debates and conversations here. This is mainly to ensure that your problems are in public to be seen by everyone and to be indexed on the web. Pointless debates, discussion here in this thread will not help.
I will get the ball rolling with my recent experiences soon when I get the time to post details about the same.