Storage Solutions Western Digital Issues, RMA problems, Service deficiency Thread.

raj_pol · Mar 5, 2011

The service by WD is pretty pathetic. Can never reach them on their phone lines. Unfortunately I think that is the case with most hardware products in India.

CA50 · Apr 20, 2011

can i rma my WD hdd without the cash invoice

Dushie · Apr 21, 2011

yes, u can cash invoice is not needed, just check the warranty of your HDD on WD site , if it is still under warranty, you just need to register the product and create your ID, once done you can raise an RMA and the courier will come to pick up the same.

CA50 · Apr 21, 2011

Dushie said:
yes, u can cash invoice is not needed, just check the warranty of your HDD on WD site , if it is still under warranty, you just need to register the product and create your ID, once done you can raise an RMA and the courier will come to pick up the same.

mate which courier generally comes to pick the RMA items??

Dushie · Apr 21, 2011

As i live very close to their pickup center in Bangalore,i always have someone physically coming directly from their center to pick it up and carry the same.Also never faced any issues with RMA have done a couple with WD.

eternoMind · Apr 21, 2011

CA50 said:
mate which courier generally comes to pick the RMA items??

Its AFL Couriers most of the times.

CA50 · Apr 21, 2011

eternoMind said:
Its AFL Couriers most of the times.

dont they have any tieups with dtdc/bluedart etc?

eternoMind · Apr 21, 2011

CA50 said:
dont they have any tieups with dtdc/bluedart etc?

Dont think so... how would that make a difference ?

CA50 · Apr 22, 2011

simple mate, i have their office near mt residence

CA50 · Apr 23, 2011

Do the courier guys charge money? or its free

eternoMind · Apr 23, 2011

CA50 said:
Do the courier guys charge money? or its free

Both pick-up and delivery is free

pratikb · Apr 23, 2011

they have tie up with aramex.

last year i had to rma my laptop 500 gb disk 500bevt twice.

it came around in 10 days approx.

both time it was free pick up and drop by aramex in mumbai/.

CA50 · Apr 23, 2011

eternoMind said:
Both pick-up and delivery is free

thanks mate, i have packed my hdd, any special note on the packing and anything??

eternoMind · Apr 23, 2011

CA50 said:
thanks mate, i have packed my hdd, any special note on the packing and anything??

Just make sure it is insulated properly, lest any physical damage might occur during its transit from your place to the WD warehouse, in which case you might be denied RMA (very rare occurrence).

CA50 · Apr 23, 2011

Ok i have packed it nicely, it is fixed inside.Is it necessary to include the RMA form inside and should i write the RMA no on the package?

eternoMind · Apr 23, 2011

CA50 said:
Ok i have packed it nicely, it is fixed inside.Is it necessary to include the RMA form inside and should i write the RMA no on the package?

Take print out of the RMA Pre-mailer and stick it on top of the package. It has all the necessary info, i.e. your address, Flexitronic's address, RMA no and IIRC HDD model number.

CA50 · Apr 23, 2011

^i did that, but the print out bit faded as my friends printer is low on ink, will that affect :S

eternoMind · Apr 23, 2011

CA50 said:
^i did that, but the print out bit faded as my friends printer is low on ink, will that affect :S

If its legible, there shouldnt be any problems.

CA50 · Apr 23, 2011

only the rma number and the HDD model no is not clear, but i have written in on the package as well, will that be a problem

eternoMind · Apr 23, 2011

CA50 said:
only the rma number and the HDD model no is not clear, but i have written in on the package as well, will that be a problem

Should be fine as you have written it also