This is my first post on Tech Enclave and its too bad that its a complaint. I recently went to SP road to get computer hardware to assemble my rig. I was aware of a few reputed places like Golcha, Ashirwad and jainex so i went everywhere inquiring about availability and Prices. I found Jainex computers to be very fair in terms of their pricing as well as service so i brought a corsair 400 D cabinet and a 1TB WD caviar black. He sold me the HD for 6200 + 5% Vat. Now after a few days i had assembled my rig and installed windows and other software, i went to the WD site for registering my drive. I knew that the caviar blacks have 5 years of warranty and i found the warranty was expiring in June 2013. I followed instructions on WD site and mailed support for an update on the warranty from the date of purchase. To my shock WD support mailed back saying that Jainex has sold me a replacement drive that was sent to a customer on 4th of April. They asked me to return the drive back and ask for a new one and to get the serial number checked from them to establish if the product is new.
I have mailed Jainex and waiting for a response. I was considering getting my other Hardware and the GTX 680 from them but this incident has put a huge question mark on the credibility of this dealer and its business practices. Will update on how it goes with Jainex on this issue.
Regards
artattak
i7 2600k 3.4 ghz
P8z68 v pro/gen 3
Corsair Vengeance 8 gb
Corsair 400 R
Corsair TX 850 V2
I have mailed Jainex and waiting for a response. I was considering getting my other Hardware and the GTX 680 from them but this incident has put a huge question mark on the credibility of this dealer and its business practices. Will update on how it goes with Jainex on this issue.
Regards
artattak
i7 2600k 3.4 ghz
P8z68 v pro/gen 3
Corsair Vengeance 8 gb
Corsair 400 R
Corsair TX 850 V2