Source ?
Personal experience of a friend, went to Nehru Place to replace his faulty ballistix ram & got crucial basics ram as replacement. You can also see no specialized dealer like md/vedant/prime selling ballistix ram for quite some time now & the only place it is available is amazon where you will only get years old mfg date stock.
India seems to be doomed for RAM sector! can't find a decent ram kit for decent prices!
That seems to be true for basically entire pc component sector, almost all brands have poor rma/after sales support except for amd it seems but then processors rarely require rma.
To take a look & maybe decide if a new rule should be added to market section that those selling crucial ballistix ram with warranty must disclose that buyer will not get ballistix ram if availing warranty in future.
yes
Did your friend got any compensation?
Yes, double capacity ram stick (rma 8gb ballistix & got 16gb basics) after haggling at the service centre.
This is really unfortunate, I don't think they are upgrading me to 64gb if I ever walk into their service center with my 32gb Crucial Ballistix ram.
My friend who also purchased 2x16GB sticks with me, had issues with motherboard and RMA'd sticks thinking they were the issue. He was offered DDR5 Crucial Pro 2x16 kit which he was hesitant to take since he would have to change the whole platform. He took my kit for troubleshooting only to observe the same issue, and since has RMA'd the motherboard and the his kit works fine till date.
Was this done recently? So it's possible to get better Ram albeit being ddr5. I'd rather prefer that option than to get their basic Ram, at least I can sell them and buy another kit if needed.
I guess depends on availability and service center guys. Crucial global staff has always been friendly and helpful to me (regarding their SSDs and RAM). The experience I shared was about a year ago, and pricing for DDR5 was through the roof (kit offered was at least twice as expensive as kit RMA'd)
In that case reporting it to global support will probably be helpful to get something of equal value or better instead of inferior ones.
I don't think refund is even an option, standard policy of any warranty T&C is either replacement or equivalent product & the last option is a credit note which I have seen some times in the past for some other product(a psu).
If your friend was fine with that resolution then no issues but personally I'd never go with it.
