zapout
Disciple
hi,
my "Back-UPS ES 650Y-IN" battery backup time is reduced to 8 minutes from usual 15-20 minutes.
i didn't attached any new hardware to the ups, it just dropped to 9 minutes.
and the funny part is, that it's passing the self test.
now my system hibernate immediately after a power out.
I've purchased the ups on may 19, 2010, RMAed it on 15 june 2010,
this is my second ups, but about 2-3 months ago, i accidentally scratched off the warranty seal during cleaning and now it have a void logo, but i didn't open the back panel.
what's the reason of this reduced backup time?
and if i can't get warranty of it then can i pay APC for repairing it.
can i get the extended warranty for this product?
what will be the cost of one year extended warranty?
please reply as soon as possible
thanks
my "Back-UPS ES 650Y-IN" battery backup time is reduced to 8 minutes from usual 15-20 minutes.
i didn't attached any new hardware to the ups, it just dropped to 9 minutes.
and the funny part is, that it's passing the self test.
now my system hibernate immediately after a power out.
I've purchased the ups on may 19, 2010, RMAed it on 15 june 2010,
this is my second ups, but about 2-3 months ago, i accidentally scratched off the warranty seal during cleaning and now it have a void logo, but i didn't open the back panel.
what's the reason of this reduced backup time?
and if i can't get warranty of it then can i pay APC for repairing it.
can i get the extended warranty for this product?
what will be the cost of one year extended warranty?
please reply as soon as possible
thanks