A lot of peeps on the forum have been complaining about Reliance's service. Could anyone who has experienced this before please mention what issues they faced?
Billing is crappy as well.. You have to be really careful what "mistakes" they do in their billing. Their customer service and backend technical teams are just not synchronized.
Would billing mistakes be an issue if you have an unlimited connection?
Indeed Reliance was a horrible provider as well as biller in the past.
I was victim of over-billing 5 years back using Reliance USB 1X data card(144kbps) :gap:
They were also late in processing resolution tickets & cancellation request for same postpaid connection.....need to pay 1200rs to clear off the dues & Vintage 1X dongle is still with me :devil2:
But now in past 1 year, they have improved tremendously, I hav seen this at my friend's house.
Ticket resolution time is close to 4 - 6 hours for normal requests(same as failtel) & proper resolution thru representative for most of requests(like cancellation, billing etc)
Even I am thinking to dump Failtel & to join Reliance bandwagon if they offer same plans in my area.
Please confirm Delhi guys for the above plan availability.