I had a 9 hour layover at Mumbai airport (connecting flight got delayed) on last Tuesday. So I thought of using my HDFC Regalia First Visa Signature Credit card to access the MALS lounge at T2. But at the reception I was told that they do not accept credit cards of any kind and never did since inception. The lounge is only meant for First class and Business class passengers.
But both Visa website and HDFC website mentions the lounge in its list.
https://www.hdfcbank.com/assets/pdf/Visa-Lounge-List.pdf - Sl. no. - 4
https://www.visa.co.in/content/dam/...ocuments/in-participating-airport-lounges.pdf Sl. no. - 18
I was alone and and did not have internet on my phone (lost my Indian sim card), and unsure of whether the lounge, HDFC or Visa was at fault on this, so I decided not to create any ruckus over there.
I feel that somebody needs to be held responsible and want to understand who is at fault here.
If the lounge does not allow Visa Signature cardholders, then this is false advertising on HDFC and Visa's part. If the lounge personnel lied, then they need to be held responsible.
What are my options?
But both Visa website and HDFC website mentions the lounge in its list.
https://www.hdfcbank.com/assets/pdf/Visa-Lounge-List.pdf - Sl. no. - 4
https://www.visa.co.in/content/dam/...ocuments/in-participating-airport-lounges.pdf Sl. no. - 18
I was alone and and did not have internet on my phone (lost my Indian sim card), and unsure of whether the lounge, HDFC or Visa was at fault on this, so I decided not to create any ruckus over there.
I feel that somebody needs to be held responsible and want to understand who is at fault here.
If the lounge does not allow Visa Signature cardholders, then this is false advertising on HDFC and Visa's part. If the lounge personnel lied, then they need to be held responsible.
What are my options?