ok first i'll answer your questions here...
i'm using this plan. reliance connectivity is pretty good... if you are a gamer, their routing is pretty decent so you will get good pings to servers in south east asia/europe etc. downtime is minimal... apart from equipment failure which is random, downtime happens only once every few months. their customer service is pretty good(*)... you can call them up 24/7 and they will solve any problems with your connection inside a day or two. at least, that's been my experience with them over the years. there's no fup bullshit at all... daytime download speeds are 110-120KBps, night time speeds are ~220KBps.
* i'm going to share my experience here in the hope that it can help someone else. when i say their customer service is good, i'm talking about the technical side of things. here's what happened... i've been using reliance broadband for at least a couple of years now. i was earlier on a 2mbps limited plan, shifted to 600kbps unlimited and then 1mbps unlimited last year. now at that time, 1mbps unlimited was 1mbps 24 hours a day for 1499. this night time 2mbps speed boost is a new upgrade they made only a couple of months ago. but of course, they did not inform existing customers of the same. if you ask me, they should just bump up all their existing customers to this plan without even bothering to ask them, but if not, they could have called or sent a flyer with the bill or an sms or something to indicate that this new plan was available. but they did nothing. not surprising, this is india after all. why would they offer better service for no benefit to themselves. i only got my plan changed to this 1mbps day, 2mbps night yesterday, after randomly visiting the reliance website and finding out that they have been charging the same amount from me and not providing full service for the last 2 months.
now i'm sure this upgrade was talked about on techenclave but i missed it back then. and if users of a tech forum miss it, what are the odds that the average person will find out? so if anyone else was like me, and if you are using a 1mbps unlimited reliance plan, there is now an upgrade for 2mbps at night at the same price and you should call them up to ask for it, because they won't do it on their own.