mjumrani
Skilled
We apologize for the problems you have had with your Razer Product. In lieu of having to return the product for an exchange you can simply supply a picture of the unit showing the cut USB cord/audio connector and the serial number of the unit. Once we have the picture we can send out a replacement product for you. You should be able to cut the cord with a standard pair of scissors. Please be sure to show the cut USB cord/audio connector and the serial number in the same picture whenever possible.
We know that cutting the cord on a Razer product can be a bit painful for some of our devoted fans; truthfully, it makes us cringe a bit also. If you prefer to return your entire defective unit, just let us know and we will supply you with a traditional (RMA) Return Authorization Number. We just thought sending the picture would make things a bit easier and quicker for you.
Please let us know your choice and reply back to with the photo and include a copy to tpsupport_sg@razerzone.com or let us know if you would prefer the traditional RMA number.
I have a deathadder 3.5G with a left click/double click problem.
They want me to cut the mouse cord. Are they nuts?