Logitech Z623 RMA Help (Kolkata)

[PunkX 75]

Hi!

My Logitech Z623 speakers have gone kaput all of a sudden. They have developed a loud crackling sound, and no manner of changing outlets and ports has helped. All connections are intact, as well.

They were purchased via Computech Jan 30, 2024. I will have to RMA them.

The question is, are there any authorized outlets I can go to in Kolkata, I don't know if there is any dedicated distributor I could go to.

I found this - https://www.google.com/maps/place/L...:0x990d49bbccfe2748?sa=X&ved=1t:2428&ictx=111

Let me know if there's any other place. I plan on going on Tuesday,

 

[captivating]

Rashi peripherals / RPtech deals with Logitech service .

 

[Fenix]

Does it have a fuse. Check, if it's working or kaput.

 

[captivating]

Does it have a fuse. Check, if it's working or kaput.

Hmmm interesting , so you think if fuse is blown speakers will still work and make crackling noise ?

 

[Fenix]

Hmmm interesting , so you think if fuse is blown speakers will still work and make crackling noise ?

So I had the same issue with my Z5500-D. Replaced that fuse for under 20 bucks and the issue was gone. Just check with woofer if it's working.
Check with Rashi peripherals for RMA.

 

[PunkX 75]

Rashi peripherals / RPtech deals with Logitech service .

They have a store here in Kolkata. I can take the unit directly to them?

 

[captivating]

They have a store here in Kolkata. I can take the unit directly to them?

Yes with bill and all accessories

 

[LinkdJay]

I suggest contacting the Kolkata branch first over phone and clarifying what you need to take to their store for RMA.

 

[Fenix]

Yeah and keep us posted, how it went.

 

[PunkX 75]

I was chatting with Logitech support via mail, and they told me where to go for a warranty claim, according to their authorized list. I'll go to either one on Tuesday and update on what happens.

 

[PunkX 75]

I found this - https://www.google.com/maps/place/L...:0x990d49bbccfe2748?sa=X&ved=1t:2428&ictx=111

I went to this place today since it was on the authorized list.

They tested the speakers, same issue was replicated. Took them in and issued an RMA receipt. The replacement should come in 10 days or so. Smooth process.

 

[raman.bhadu]

i have rmaed Z506 speaker without any questions asked got brand new package

 

[PunkX 75]

I got a message today that the replacement had arrived. That was fast.

I went down and collected it. Got a brand new unit. Works like a charm.

Hassle-free overall process.

 

[captivating]

I got a message today that the replacement had arrived. That was fast.

I went down and collected it. Got a brand new unit. Works like a charm.

Hassle-free overall process.

Like I said