Customs Clearance issue in Bangalore - Suggestions/help please

Calvin

Disciple
My brother in law sent me a mobile (Moto G) through Fedex from US. It was bought in India and my BIL was using it as a spare phone during his last Indian visit. He took it with him to US and sent it back to me last week.

Now Bangalore customs office had held the shipment saying used mobiles/electronics are prohibited. I had already sent the flipkart invoice of the mobile to Fedex, but that didn't help. I'm not sure about this whole thing as I'm not importing anything, but just getting back something which I had used in India before.

Fedex CC says I should take the help of a third party clearing agent to get the mobile. I'm from Chennai and I have no idea how to get hold of a clearing agent in Bangalore.

What are the options I have?
 
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