Search
Search titles only
By:
Search titles only
By:
Forums
New posts
Search forums
What's new
New posts
Latest activity
Feedback
View Statistics
Members
Current visitors
Buy Sell Trade
WTB
Log in
Register
Search
Search titles only
By:
Search titles only
By:
New posts
Search forums
Menu
Install the app
Install
Reply to thread
Forums
The Social Lounge
Consumer Feedback
Consumer Harassment, the Mitsu.in way
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Message
<blockquote data-quote="rsaeon" data-source="post: 2483337" data-attributes="member: 76792"><p>Domain registration and to some extent, web hosting, is a very different industry than what we as consumers are used to. There's very little, if any, "customer support". Nearly everything is either automated or a KB article somewhere. Human interaction only occurs during refunds or legal issues. </p><p></p><p>What this means, most importantly, is that there's no expectation of a timely reply to a support related email. They'll reply if and when they feel like replying. It could be hours or days or never. Every second they spend typing an email is a second away from monitoring their systems, their automations and their rollouts.</p><p></p><p>To put it into perspective, the emails they sent you have already ate up so much of their time/money that even if you were to register a domain with them for 10 years, they would not make a profit from your account. They are basically taking a loss when they respond to your emails, hence the Rs 500 charge.</p><p></p><p>Companies like these rely on numbers, they'll earn less than maybe Rs 100/year from you and your single domain. So they'll concentrate their efforts on transactions and accounts that don't require any effort on their part, and they hope to make a profit by having thousands to lakhs of accounts like yours. This is how <em>every</em> registrar works.</p><p></p><p>Taking above into consideration, you should have a better idea why they ignored your emails. They expect you to know what to do with their service. If you submitted/updated the details they asked, they get a notification that appears as a blip in their automations and they would not even look at it nor remember who you are or what your domain is and this is normal for their day to day operations.</p><p></p><p>Again, I need to stress, in twenty years and countless domains, I never needed to email anyone at a registrar or hosting provider. This industry is very different and it has always been this way.</p><p></p><p>As for the company itself, no one here is supporting them and their faults/mistakes/behaviour is absolutely inexcusable and you're within your rights to pursue legal action as outlined by [USER=97368]@Ir0nMerc[/USER] if you feel that need. </p><p></p><p>But I'm not as optimistic that you'll get your money back since domain registrations (specifically ccTLDs) involve government agencies and they can make any excuse to put the matter in their favour by claiming the issue involves the reputation of India and it's ccTLD. Take a look at this explanation by a popular low-cost hosting provider and domain registrar:</p><p></p><p></p><p></p><p>Now open any news website and read the headlines and consider the current political climate in this country. Then, if you can, put yourself in the position of the domain registrar who has a customer that did not provide proper contact information on sign up. Maybe it'll help you understand why the company behaved the way they did — but again, no one is supporting their behaviour/response, there's no excuse, they're entirely unprofessional.</p></blockquote><p></p>
[QUOTE="rsaeon, post: 2483337, member: 76792"] Domain registration and to some extent, web hosting, is a very different industry than what we as consumers are used to. There's very little, if any, "customer support". Nearly everything is either automated or a KB article somewhere. Human interaction only occurs during refunds or legal issues. What this means, most importantly, is that there's no expectation of a timely reply to a support related email. They'll reply if and when they feel like replying. It could be hours or days or never. Every second they spend typing an email is a second away from monitoring their systems, their automations and their rollouts. To put it into perspective, the emails they sent you have already ate up so much of their time/money that even if you were to register a domain with them for 10 years, they would not make a profit from your account. They are basically taking a loss when they respond to your emails, hence the Rs 500 charge. Companies like these rely on numbers, they'll earn less than maybe Rs 100/year from you and your single domain. So they'll concentrate their efforts on transactions and accounts that don't require any effort on their part, and they hope to make a profit by having thousands to lakhs of accounts like yours. This is how [I]every[/I] registrar works. Taking above into consideration, you should have a better idea why they ignored your emails. They expect you to know what to do with their service. If you submitted/updated the details they asked, they get a notification that appears as a blip in their automations and they would not even look at it nor remember who you are or what your domain is and this is normal for their day to day operations. Again, I need to stress, in twenty years and countless domains, I never needed to email anyone at a registrar or hosting provider. This industry is very different and it has always been this way. As for the company itself, no one here is supporting them and their faults/mistakes/behaviour is absolutely inexcusable and you're within your rights to pursue legal action as outlined by [USER=97368]@Ir0nMerc[/USER] if you feel that need. But I'm not as optimistic that you'll get your money back since domain registrations (specifically ccTLDs) involve government agencies and they can make any excuse to put the matter in their favour by claiming the issue involves the reputation of India and it's ccTLD. Take a look at this explanation by a popular low-cost hosting provider and domain registrar: Now open any news website and read the headlines and consider the current political climate in this country. Then, if you can, put yourself in the position of the domain registrar who has a customer that did not provide proper contact information on sign up. Maybe it'll help you understand why the company behaved the way they did — but again, no one is supporting their behaviour/response, there's no excuse, they're entirely unprofessional. [/QUOTE]
Insert quotes…
Verification
Post reply
Forums
The Social Lounge
Consumer Feedback
Consumer Harassment, the Mitsu.in way
Top
Bottom