letmein
Skilled
Well, I dont exactly know how to get it serviced if something go wrong..
However, if something go wrong in my benro tripod, I would be sending it to Gaffarbhai, from whom I had purchased.. Also, Gaffar Bhai & Sons is Sole Authorized Distributors for Benro Products in India
About Smartshoppers, I dont have any personal experience, but few of my fellow photographers in other forum had quite a bad experience with them.. wrong item, gray item for price of billed, taking money and then saying it out of stock and similar issues are reported by them... so you should recheck before buying from them.. specially when you getting your stuff shipped
I would second 'ashvarybabul' regarding purchase from Smartshoppers.in.
I currently have Nikon BR-2A macro adapter ring pending to be supplied from them. Its been almost a month after i made the payment. First they dint update the status of the purchase properly in the website (showing 'Authorized')and they dint inform me regarding the delay...Then when i called them after 3-4 days and asked about the delay, they called back after some time and told me the item is not in stock and they have to ship it in from 'Japan'...I payed in advance and now they are coming back at me with excuses and I did raise my voice out of disappointment and asked why the he** was it listed and payment accepted if it wasnt in stock, but they had no better excuses and they apologised and informed they will ship after 10 days. Then they called me after the said period and told me that they would only receive the item by June 28th and will be shipping it by 28th itself... Now i am w8ing for it and i am almost sure i am not going to receive it by 30th. I will call them and ask for refund on 1st of July, not sure how this will turn out but sure dealing with them has already proven a pain...
I am only feeling a bit relaxed because it was very difficult to find BR-2A macro adapter locally and it only cost me abt Rs900.. nyways this was my experience and i dont recommend them..