Amazon India - Feedback Thread

[geek0killer]

Had purchased an Logitech G100s gaming keyboard+mouse combo from amazon - 1 February 2015, and just kept it for future use. But When i found out it maybe "fake" as some members could not register it on Logitech Site, i tried to register it too with no luck. I sent an email to amazon and to my surprise they agreed to pickup the package from my place and give 100% refund.

I had purchased a Logitech UE6000 from ebay and tried to register it but my serial number wasn't recognised. Then it broke within an year and I claimed warranty from Logitech. They took back the headphones and refunded me the whole amount. So, the product might not be a fake but more likely a logitech issue.

 

[tkin]

I had purchased a Logitech UE6000 from ebay and tried to register it but my serial number wasn't recognised. Then it broke within an year and I claimed warranty from Logitech. They took back the headphones and refunded me the whole amount. So, the product might not be a fake but more likely a logitech issue.

Its not fake, its a logitech issue. I bought a G105 and G402 from Logotech back to back at the star of this year. Both had this weird issue where the serial number on the device would not match the serial number on the box. Logitech said the problem was at their side. So stopped bothering about it.

 

[iPwnz]

Got a "order successfully delivered" for my pendrive. But i didn't even receive the order. so to whom did amazon deliver it? :|
Also they apparently used Indian post. Its not like my address is located in the North Pole.

 

[divyesh2129]

I have faced same issue .. I had order Spigen case its says Got Delivered .. but I never received it .. I think it must have miss placed ..
So ordered New one

 

[iPwnz]

I have faced same issue .. I had order Spigen case its says Got Delivered .. but I never received it .. I think it must have miss placed ..
So ordered New one

dude misplaced and non-delivery aren't even the same. did you pay upfront or COD? I paid with my card. I'm chatting with amazon now. needless to say i skipped my class for this.

 

[divyesh2129]

I had order via COD ...

 

[iPwnz]

Spoiler: Chat transcript

Initial Question: Non-delivery of product

08:51 AM IST Shraddha(Amazon): Hello, my name is Shraddha. I'll be glad to help you today.
08:52 AM IST Me: This is in response to my ORDER #403-8325688-1656303 which was supposedly delivered. But I haven't even got the package. So where in the world is my order?
08:52 AM IST Shraddha: I understand that you are contacting us to know the status of your order.
I'm sorry to hear that your product has not delivered
08:52 AM IST Me: I do not mind delay in delivering but when its falsely claimed to have been delivered it just pisses me off.
08:53 AM IST Shraddha: I understand your frustration David, Kindly allow me two minutes while i pull up my resources.
08:55 AM IST Shraddha: Thank you for staying on hold. I appreciate your time and patience.
I have checked the order and see that the product will be delivered to you on or before 13th of October.
I apologies you for the wrong information.

08:56 AM IST Me: arey baba, why did i even the delivery message in the first place then?
08:56 AM IST Shraddha:
I have raised an escalation to the courier team and requested them to update the tracking package with the correct estimated date.
08:56 AM IST Me: how long will the update take?
08:57 AM IST Me: I'm going to be here till I get an update whether its by mail or my text or whatever.
08:57 AM IST Shraddha: I/m sorry for the wrong delivery message to you. It usually does not happen , However I will personally will take care of this issue.
08:58 AM IST Me: Also another thing, the item was sold and shipped by Amazon aka cloudtail so why did amazon use Indian Post? Is it located on the other side of the south pole that you have no private logistics to deliver it?
08:59 AM IST Shraddha: You will receive the call shortly and i assure you for that.
I apologies sincerely for that.
09:00 AM IST Shraddha: We currently ship packages using Amazon Transportation Services (ATS), Blue Dart, FedEx, GATI, the India Postal Service, and several local carriers for standard domestic shipments, depending on the weight of the package and the distance it has to travel from our fulfilment centre.
09:01 AM IST Me: You know I bought it from amazon even though other e-com sites had better pricing. Do you know why? I didn't think that amazon could screw this up even for a small order. I guess its time to question my opinions.
09:01 AM IST Shraddha: I'm really sorry David you felt that way. Give me a chance to resolve your issue as soon as possible.
09:03 AM IST Shraddha: I'm sorry about the incorrect information you've received.

I am very sorry that we were not able to meet your expectations this time around.

We do our best to ensure that all of our customers' orders go as smoothly as possible and I am sorry this was not the case this time.
We certainly did not expect this to happen.

Thank you for letting us know.
09:03 AM IST Me: If you look into my account you'll notice that i also have another order, a Logitech MK200 combo. Will i also get another message saying my order has been "Successfully delivered"?
09:03 AM IST Shraddha:
We'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.
09:04 AM IST Shraddha: no you will not recieve any such messages in future. And I will personally take care of this.
09:05 AM IST Shraddha: I really apologies David for the inconvenience caused to you .
09:06 AM IST Me: What about the courier part? Why couldn't amazon use private firms like dtdc/blue dart? You do know that indian post do not carefully handle packages right? shipment lost or damaged package frequently occurs with indian post. well not to say that private firms are the best (i had my fair share of bad experiences with them as well) but at least they are quicker than governmental courier.
09:08 AM IST Shraddha: Thank you for your feedback. I'll pass it to the appropriate department for further consideration.We value your feedback.
09:09 AM IST Me: what about the update message?
09:09 AM IST Shraddha: I appreciate your patience in this matter.
09:10 AM IST Shraddha: You will receive the updated message on or before 13th of October and I will make sure that the courier delivery team sends you the message or give you a call before trying to attempt the delivery.
Would that be fine with you?
09:11 AM IST Shraddha: My apologies again for this situation; I sincerely hope you give us another chance to prove the quality of our service.
We aim to make your shopping experience a pleasant one.

I would like to express my gratitude for the patience you've displayed so far.
09:12 AM IST Me: Amazon better deliver it on time. Take care.

 

[Criminal]

^^ also check out what the indiapost tracking site says. those idiots use arbit statuses which confuse sellers; but experienced sellers like Amazon should already know.

i've had so many eBay cases where sellers would ask me to confirm delivery, because the indiapost site displayed messages like "Bag Received", "Bag Opened", "Item Checked"... LOL

these weird messages are generated when the postbags change hands from one post-office to another. dealers/sellers should already know this.

 

[iPwnz]

Just got my keyboard and mouse package. Delivered by Indian Post.
Not sure how much it was tortured but product seals were opened. You normally get a product in its sealed virgin form. Broken/opened/altered seal means the item's virginity has been defiled! Product box sides are torn. The box was inside a super large Amazon plastic bag. The bag is so large and so thin one can literally feel the inside. I guess thats how the seals were opened. No bubblewrap or styrofoam or any protection. The mouse has a light scratch on the top even though the items appear to be brand new. Amazon bag however was untouched. The hard logitech box must've protected the items inside. Phew.
I would post some images but i have no camera.
I'll test them tomorrow morning.
Sold by "Mehta Infosys", Fulfilled by Amazon.
I can't wait to get the pendrive and see in what condition i get it.

 

[iPwnz]

Oh boy! Amazon you're screwed!
Got a wrong pendrive. And as if that wasn't enough the original pendrive was replaced. The cover is of SanDisk Ultra but i don't know what the new one is. I haven't opened it yet. The product package inside has been opened. Lots and lots of cellotapes plastered all over the package apparently to hide the fact that the order has been manipulated. Another weird thing is the pendrive body is placed with the back facing the cover and the cap of that pendrive is ON THE BACK of the package taped separately.
Item was sold and shipped by Cloudtail aka Amazon.

What now?

 

[iPwnz]

]Is this even legit? I don't trust amazon anymore

Amazon.in Shipping Confirmation Order #404-xxx-xxx
Hello David, We thought you'd like to know that we've dispatched your item(s). Your order is on the way. Your estimated delivery date is:
Tuesday, October 20, 2015
Your package is being shipped by India Post and the tracking number is AW123 ...bla...bla...bla
Your Shipment Details
SanDisk Ultra 32GB USB Pen Drive
Sold by Cloudtail
Rs.0.00
--------------------------------------------------------------------
Item Subtotal: Rs.0.00
Shipping and Handling: Rs.0.00 Shipment Total: Rs.0.00

[DOUBLEPOST=1444275501][/DOUBLEPOST]Amazon customer rep. disconnected my chat while I was typing. The b**ch.
trying again...

Spoiler: Chat transcript

Initial Question: Tampered item received

08:55 AM IST Amazon: Good Morning,
Hello my name is Ritesh , I will be happy to assist you.
08:55 AM IST David: First of all why the hell was my connection terminated. I was typing god dammit
08:56 AM IST David: This never happened earlier, NEVER. Amazon is really going down the drain in service it seems.
08:57 AM IST David: I'm so pissed i don't even know how to start this shit. Hello anybody or any body there??
08:57 AM IST Amazon: I have read your query completely and first off all please accept my sincere apologize for any inconvenience this may have caused at Amazon.in.
I will surely help you with this issue.
08:58 AM IST David: Just yesterday morning I contacted AmazonIN care regarding misinformation of package shipment. And in the afternoon I got my order #402-XXX which was a keyboard and mouse in poor condition ie. sealed open, torn package box and light scratch on the mouse. As if that was not enough, just a few hours later I got my ORDER # 403-XXX which was the SanDisk pendrive (applied for replacement) in bad condition, tampered item! Model inside was replaced. Package taped with thousands of meters of cello tape
The screwed up thing about all these? One was fulfilled by Amazon and the other was sold and fulfilled by Amazon! wtf
08:59 AM IST Amazon: I am extremely sorry for the trouble caused to you in this matter, however please do not worry at all. I would certainly sort out the issue in the best possible manner.
First of all, please accept my sincere apologies for this inconvenience caused to you.
09:00 AM IST Amazon: And I understand that you are not at all supposed to face this issue, but please understand, this has not been done intentionally.

09:00 AM IST David: And now I have to wait for another 2 weeks to get the new replaced item. How can I know if i'll be getting the right item this time? AS far as i'm concerned one cannot even trust AMAZON itself now.
This is pathetic. Someone in AMAZON INDIA tampered with my order. SOLD BY CLOUDTAIL, FULFILLED BY AMAZON. GET THAT INSIDE YOUR HEAD
09:01 AM IST Amazon: I can understand your concern, I will definitely forward this issue to my higher authorities so that they can make sure this issue would never ever appear again in future.
09:02 AM IST Amazon: May I know if this product is working fine?
09:03 AM IST David: All your people do is talk. What the hell happened to your "100% Genuine Products, Buyers protection guaranteed" slogans plastered all over your site.
How the hell am i supposed to know. I haven't opened neither of them. Technically they have ALREADY been opened!
09:04 AM IST David: And if i were to have opened them you would say "sorry but opened/used items cannot be replaced. Thank you for contacting amazon. goodbye"
09:05 AM IST Amazon: As I can see that replacement of your order for " SanDisk Ultra 32GB USB Pen Drive ", is already created.
09:05 AM IST David: I already told you right? The seals were opened. The pendrive was replaced with another pendrive. Insider'
Insider's job.
09:06 AM IST David: Yeah i applied for the replacement alright. My concern right now is IF at all i would get a new CORRECT order which has NOT been tampered with.
09:07 AM IST David: are you waiting for 2 mins so you can disconnect this chat again like the woman before you did?
09:08 AM IST Amazon: No David, I was waiting you to write the complete issue.
Since I can see that you have already contacted us previously for this issue, and as per your agreement, we agreed to send you a replacement.
The delivery date of the new order is Oct 20.
09:08 AM IST David: Except I didn't get any info as to where to send the package.
09:09 AM IST Amazon: Okay.
Here is the link of the return label:
....
09:09 AM IST David: And that i will bear the return shipping charge. sigh. will i not be refunded?
09:09 AM IST Amazon: This is a postpaid label, which means you will need to return the item at your expense.
And yes you will be reimbursed for the return shipping once we receive the item back.
09:11 AM IST David: any courier preference/deadline for return? else amazon would blame me for the delay and not refund my money.
09:12 AM IST Amazon: Return deadline is 16 days from today.
And no courier preference.
09:12 AM IST David: aren't the return documents in any other format? word or pdf? this thing is in gif
09:14 AM IST Amazon: The format does not matter, as long as you print them out and paste them on the box.
09:14 AM IST David: i cant view them after saving thats why.
09:15 AM IST David: can i change the package cover? this is too big
09:15 AM IST Amazon: Yes you can change the cover, and I would request you to change the browser you are using if you are not able to view the link I have provided.
09:18 AM IST David: Packing slip and return slip, can i just cut and place/put them inside the package? or do you want me to tape them like you did with my pendrive?
09:19 AM IST David: And what if amazon doesn't receive the returns by 16th day from today?
09:20 AM IST David: btw my replacement pendrive has been shipped right? did AMAZON take care to not screw it up this time?
09:20 AM IST Amazon: You need to include it inside the package.
Yes the replacement order has shipped and will deliver timely.
Also 16 days is enough time for the package to reach back to us.
09:21 AM IST David: 16 days enough time? You serious? Even your own shipping took as many days.
09:23 AM IST Amazon: As soon as your order reaches to our fulfillment center, your order will be shipped
09:24 AM IST Amazon: Shipped out**
09:24 AM IST David: can your repeat that again?
09:25 AM IST David: Are you telling me that you are waiting for my return to ship out the new pendrive? Wasn't my new replacement order already shipped out?
Then whats up with this new delivery date for the new replacement?
09:26 AM IST Amazon: Yes, I am sorry for the misunderstanding.
Yes, your new order is already shipped.
And it will gets delivered on or before October 20th 2015.
And whenever you return the item, and it gets delivered to us. We will issue refund for the delivery charges that you need to bear to send back the item.
09:27 AM IST David: Whatever. I'll try to ship out today. This has been a nightmare.
09:28 AM IST David: Still can't believe that Cloudtail/Amazon Fulfilled order could be this horrible. You give me second thoughts on using amazon again.

IS AMAZON PROTECTING SCAMMY SELLERS??
Seller "Mehta Infosys" is missing! wtf! So to whom or where did my seller feedback (for the Logitech MK200 keyboard and mouse combo) go? Something's fishy here.
Seller's Amazon Name was "Super Deals 24*7", but name on the invoice which they sent me says "Mehta Infosys". Amazon Seller profile link: http://www.amazon.in/gp/aag/details...etplaceID=A21TJRUUN4KGV&seller=A21E8QE6KUVJB9
I haven't left any feedback for the pendrive yet. Will do after I get the replacement.

 

[v.Na5h]

Mehta is super deals I guess
...

I too got a router from super deals...
And mehta was printed on them

 

[letmein]

Man, looking at your whiny rant on the chat, I would have disconnected too

 

[iPwnz]

Man, looking at your whiny rant on the chat, I would have disconnected too

Except that was not the first chat. Got a problem with that?
You'll see when you get screwed over with the order which you need and then follow-up of more days and other shit. Especially when you buy it on behalf of someone else. Then you'll see. Besides isn't this a thread for amazon feedback? That was my feedback!

Mehta is super deals I guess
...

I too got a router from super deals...
And mehta was printed on them

You are correct. Just traced it back to them. Left feedback. I hope the items are in working condition. Bought it for my relative saying Amazon doesn't and will never screw up. :/
Also, confirmed the new replacement order.

 

[iPwnz]

Got the replacement for the pendrive today. Its sealed.

 

[nimod]

I ordered a book last week, which was not shipped by seller and the order was canceled after 4 days.
Other seller is selling same book for 100Rs more.
When I complained, Amazon CC promised they will refund the price difference,

 

[random2]

Ordered Oneplus 2 yesterday noon and it was delivered today at 7.30AM

Edit: Funny thing is, "Order details shared with the courier" shows up as 8.45AM yesterday. Much before I even ordered it.

 

[Marcus Fenix]

I had ordered this laptop cleaner for 299 Bucks
http://www.amazon.in/gp/product/B016BKMCWG?psc=1&redirect=true&ref_=oh_aui_detailpage_o00_s00

Today I got an empty courier packet.The item packaging is there but the product is missing.Placed a replacement order.Let's see how it goes

 

[Rickyk]

^Who was the seller? I checked the page you linked but no seller is mentioned there anymore...

 

[iPwnz]

An Amazon rep emailed me about my last order. "human error and technical issues. We will avoid it in the future etc" yes...yes...yes. A few days ago I was told that they would refund the return shipping charge to my bank account and today they said they couldn't and instead could either give me a gift card of equal value which will take 24-48hrs or send me a cheque which could take 7-8 days. Opted for the gift card and it was reflected in my account within a few hours.
I also placed an order for a Strontium 8GB Class 8 memory card sold by Cloudtail and fulfilled by Amazon to test their package and service this time. I hope Strontium storage products aren't bad. Tried to buy a Samsung card but the last few reviews of the product were horrible. I might continue using Amazon again afterall.