My Sony VAIO VPCCB15FG/B laptop stopped booting, last december and always got stuck at the VAIO logo displayed during BIOS POST. I therefore, deposited my laptop in the nearest Sony authorized service center.
They diagnosed the problem to be a motherboard fault and recommended a replacement of the motherboard. As the laptop was out of warranty, the motherboard was replaced at a charge of INR Rs. 18,931/- and the laptop was delivered back to me on 06/01/2014.
While the laptop worked fine for the next few months, the exact same problem appeared again 2-3 days ago. I therefore, again deposited the laptop to the same service center. However, they refuse to fix the problem without paying them the same amount as above again citing that the motherboard is covered under warranty only for 3 months from the date of repair as per Sony's policy.
While I abide by Sony's policy of providing 3 months of warranty on parts replaced, I cannot comprehend how a brand new part exhibits the same problem as the older one in a time-frame of about six months.
I, therefore, have a substantial reason to believe that the service provided by the service center was inadequate and they did not completely fix the problem even after paying the requisite amount as mentioned in the estimate.
I believe that the service center did either one of the following:
1. They did not replace the motherboard with a new one but rather repaired the faulty one in a temporary fashion. Naturally, the fault occurred again. The service center personnel admitted personally that there has never been such another case where a replaced motherboard showed the same problem as the previous one that too in such a short span of time.
2. They did replace the motherboard but did not fully rectify the problem in the laptop which caused the motherboard to fail twice. The service engineer was unable to explain how the problem occurs.
Do I stand a chance of winning if I sue them in the consumer court since the problem occurred beyond the 3 month warranty ?
Can they prove that they actually replaced the MB ? I asked them this, but they said that I could have asked for the old MB at the time of receiving the laptop but this was not told me that time, neither it mentioned anywhere in the documents provided.
Is there any other way of filing a complaint ? Like akosha or CORE ?
They diagnosed the problem to be a motherboard fault and recommended a replacement of the motherboard. As the laptop was out of warranty, the motherboard was replaced at a charge of INR Rs. 18,931/- and the laptop was delivered back to me on 06/01/2014.
While the laptop worked fine for the next few months, the exact same problem appeared again 2-3 days ago. I therefore, again deposited the laptop to the same service center. However, they refuse to fix the problem without paying them the same amount as above again citing that the motherboard is covered under warranty only for 3 months from the date of repair as per Sony's policy.
While I abide by Sony's policy of providing 3 months of warranty on parts replaced, I cannot comprehend how a brand new part exhibits the same problem as the older one in a time-frame of about six months.
I, therefore, have a substantial reason to believe that the service provided by the service center was inadequate and they did not completely fix the problem even after paying the requisite amount as mentioned in the estimate.
I believe that the service center did either one of the following:
1. They did not replace the motherboard with a new one but rather repaired the faulty one in a temporary fashion. Naturally, the fault occurred again. The service center personnel admitted personally that there has never been such another case where a replaced motherboard showed the same problem as the previous one that too in such a short span of time.
2. They did replace the motherboard but did not fully rectify the problem in the laptop which caused the motherboard to fail twice. The service engineer was unable to explain how the problem occurs.
Do I stand a chance of winning if I sue them in the consumer court since the problem occurred beyond the 3 month warranty ?
Can they prove that they actually replaced the MB ? I asked them this, but they said that I could have asked for the old MB at the time of receiving the laptop but this was not told me that time, neither it mentioned anywhere in the documents provided.
Is there any other way of filing a complaint ? Like akosha or CORE ?