Sub:Regarding HP's Warranty Policy for ITW products .
I wish to point out that HP's warranty policies are not fair.Many of
our customers brought HP products from USA,Singapore & UAE.But HP India's
Service providers (Maha computers & Nortech in Kerala)are not willing
to repair /replace in warranty products and are rejecting the
same,saying that "its not supported in India".Major HPs laptops are sold on all countires ,but with different internal spec/or model numbers.
in our observation models that sold in India too rejected by HP as " not available in India" !!!
When contacted to these ASP's they are not willing to provide any
statement on the same.They just saying that this model is not supported
by them in India.!!!
Many of the customer's are duped by this HP's in warranty policy,
although these products are still under HP's international Warranty
(ITW),they are just refusing the same.They even dosent verify the same
via online tools, by just seeing them rejects the warranty.Some times
they are charging 100-400% as spares/service costs from customers
too.(many customers who are in hurry fell to HP ASP's play!!)
HP's website also doses not shows any "special terms" for the same.
I request any concerned members to look forward into the same matter.
If there is any country specific warranty policy, then it must clearly
showed on HP's website, also the same should be made public via channel
players.
If i buy a HP laptop from India, the dealer says that its under
international warranty, when i goes abroad , they rejects the same and
vice versa for any products brought from abroad.
I came to know that many customer's are filing case against HP on Consumer
courts too.
Now its clear " Not to buy any HP products from aborad",
if any TE member has any clear idea on the same please post here to help other TE members !!
I wish to point out that HP's warranty policies are not fair.Many of
our customers brought HP products from USA,Singapore & UAE.But HP India's
Service providers (Maha computers & Nortech in Kerala)are not willing
to repair /replace in warranty products and are rejecting the
same,saying that "its not supported in India".Major HPs laptops are sold on all countires ,but with different internal spec/or model numbers.
in our observation models that sold in India too rejected by HP as " not available in India" !!!
When contacted to these ASP's they are not willing to provide any
statement on the same.They just saying that this model is not supported
by them in India.!!!
Many of the customer's are duped by this HP's in warranty policy,
although these products are still under HP's international Warranty
(ITW),they are just refusing the same.They even dosent verify the same
via online tools, by just seeing them rejects the warranty.Some times
they are charging 100-400% as spares/service costs from customers
too.(many customers who are in hurry fell to HP ASP's play!!)
HP's website also doses not shows any "special terms" for the same.
I request any concerned members to look forward into the same matter.
If there is any country specific warranty policy, then it must clearly
showed on HP's website, also the same should be made public via channel
players.
If i buy a HP laptop from India, the dealer says that its under
international warranty, when i goes abroad , they rejects the same and
vice versa for any products brought from abroad.
I came to know that many customer's are filing case against HP on Consumer
courts too.
Now its clear " Not to buy any HP products from aborad",
if any TE member has any clear idea on the same please post here to help other TE members !!