Beware of Tradus.com

D

devagral

Disciple
Pl. think twice before dealing with TRADUS.COM. They are indulged in unfair, dishonest and unethical trade practices. They offer Gift Vouchers on their sight, but charge full amount despite redeeming the same. Upon complaining, they reply that Gift Voucher was not redeemed. We have no way to verify their contention. Besides that they boast of ' 15 days no question asked return policy' but when requested they do'nt respond. Pl. be very very careful.
 
devagral said:
They offer Gift Vouchers on their sight, but charge full amount despite redeeming the same. Upon complaining, they reply that Gift Voucher was not redeemed.
Click to expand...

But on other sites usually the deducted amount is shown after applying the voucher and before making the final payment.

It'll do good to others only if you give a detailed explanation of what happened.
 
Tradus.com were offering ‘Jackly 32 in one screw driver set’ for Rs 190, which after redeeming ‘ Gift Voucher’ was available for Rs. 140. They assure of replying any querry within 48 hrs. Further they boast of ‘ 15 days no question asked return policy’.Beside that they hava telephone help line number, which works from 9:30 AM onwards.

On 26-10-12 I ordered the said item and made the payment through net bkg. A note said that though the payble amount of 190 will not be reduced to 140 after redeeming the GV, rest assured that only 140 will be deducted. Trusting them I went ahead. To my surprise 190 was deduted. I immediately sent 2 mails stating the facts and asked for refund of Rs. 50. After 2 reminders and 10 days later, they replied that their record shows that GV has not been redeemed and hence they are unable to refund Rs. 50. Meanwhile the order was deliverd and on 30-11-12 I sent a mail for ‘ Return’ procedure and then again sent a reminder, but have not heard from them till now.I tried to contact on telephone several times but always found ‘ Their executives busy’. On last occasion I called them at 9:25 AM and waited for about 15 mts but” executives remaind busy” and I had to hang up.

Under the circumstances, evidently, their trade practice is unethical and dishonest and they are there to cheat.
 
devagral said:
Tradus.com were offering ‘Jackly 32 in one screw driver set’ for Rs 190, which after redeeming ‘ Gift Voucher’ was available for Rs. 140. They assure of replying any querry within 48 hrs. Further they boast of ‘ 15 days no question asked return policy’.Beside that they hava telephone help line number, which works from 9:30 AM onwards.

On 26-10-12 I ordered the said item and made the payment through net bkg. A note said that though the payble amount of 190 will not be reduced to 140 after redeeming the GV, rest assured that only 140 will be deducted. Trusting them I went ahead. To my surprise 190 was deduted. I immediately sent 2 mails stating the facts and asked for refund of Rs. 50. After 2 reminders and 10 days later, they replied that their record shows that GV has not been redeemed and hence they are unable to refund Rs. 50. Meanwhile the order was deliverd and on 30-11-12 I sent a mail for ‘ Return’ procedure and then again sent a reminder, but have not heard from them till now.I tried to contact on telephone several times but always found ‘ Their executives busy’. On last occasion I called them at 9:25 AM and waited for about 15 mts but” executives remaind busy” and I had to hang up.

Under the circumstances, evidently, their trade practice is unethical and dishonest and they are there to cheat.
Click to expand...

Since you used net banking you should have seen the amount as Rs.190 instead of 140 so you could have cancelled payment then itself..
 
devagral said:
A note said that though the payble amount of 190 will not be reduced to 140 after redeeming the GV, rest assured that only 140 will be deducted.
Click to expand...

Where is this note now?
If you have a copy or screenshot of it then mail it to them asking for a refund.
 
I bought the same product as OP. Iwas charged 140 only. When you put the gift voucher code and press apply it shows rs. 50 discount. I used debit card for purchase.
 
Yesterday, ordered 6 out spike buster for 199rs.
Others, while redeeming the gv, I paid the discounted amount only.
 
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