swatkats
Skilled
This thread is mainly for ACT Broadband Customers but for other ISP users the below method will also be of great help, Just find out the Nodal and Appellate details of your ISP.
Hey ACT Fibernet customer,
I am also a normal ACT customer like you who faces issues sometimes which takes a lot of time to get them resolved.
Off lately, Customer care of ACT has gone bad.. Either the line is always busy or the Technician don't do their job properly.
Recently a year back Beam Fiber was branded as ACT fibernet and as a result of that whole management changed. From what i heard they scaled down their Customer support and Technicians have been allotted a lot of customers.
Coming to the point..
- Do you Face Frequent disconnections?
- No Internet from past few days?
- No/low battery backup when there is a power cut?
- Money taken but installation not yet done?
You might have called up the customer care and they raised a ticket but your complaint has not been properly addressed. In this case your best bet would be contacting the Nodal and Appellate authority.
Shoot an email with Ticket/Account details to both the Nodal and Appellate which can be found here: http://www.actcorp.in/customer-care
I got issues solved through the above method 99% of the times.
If this doesn't help you..
Make sure you mention your Account no or Ticket no!Hyderabad users can use Deccan Chronicle's Monday Speakout column
Email: info@deccanmail.com ; Sub: Speakout Hyderabad
What if i had long Downtimes?
If you didn't knew, ISP needs to provide a residential broadband customer 98% uptime (Not more than ~15Hours of Downtime per month) according to TRAI rules.
If your connection was down for more than 3 days in a calendar month, Make sure you get waiver for those days (Don't use the account from anywhere because they check logs for any usage). Call up CC and raise a request for waiver, if they refuse to raise a ticket. Email the nodal and appellate they shall help you with that.
If all the above were of no help raise a complaint at http://www.core.nic.in/ (Works out fast) (or) PGPORTAL (Central Govt's Public Grievance Portal): http://pgportal.gov.in/. However this may take a lot of time (upto 30days) but be relaxed your issue will be addressed any how.
Do share this post on Facebook/Twitter if you find this article helpful. Happy Browsing!
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