B
BullettuPaandi
Few days earlier, my Samsung monitor (27" Odyssey G5) started showing some backlighting issue. Part of the display goes dim occasionally and looks like there's no way to get Samsung to repair this, even though it is still under warranty.
The first time this happened I turned my PC off at once and requested Samsung for a repair. A technician visited the very next day, but the issue wasn't there when I turned my PC on then. He refused to take it for repair, saying that a picture of the issue, taken by him then and there is required for him to proceed with repair. He told me that the repair request will remain open for the day and that I can call him directly if the issue shows up again and left.
But it didn't until later next day. I requested Samsung for a repair again and asked the customer support person how to get this fixed and whether a picture of the issue by the technician is necessary. He didn't answer either of it. The conversation was basically nothing different from the bot that connects with a person - with him just replying with his preset of copied responses. (I could add screenshots of how hard I tried; let me know if it helps better to understand)
While I was on this, I got a call from a local service center person, who contacted me before the technician's 1st visit. She told me that the previous request is still not closed and asked me to cancel this request. I asked her whether the technician would take it for repair, on the previous request, regardless of whether it shows up when he's here. She said yes and I agreed to cancel the current request. But when I checked the status of my previous request before cancelling current one, it shows "Repair complete". Now, I didn't check the status before the call, but I'm quite sure she marked it repaired after the call. There's no timestamp or verification from customer; it seems they can mark it as they wish.
Meanwhile, the customer support person that I was on chat with regarding current request, basically ghosted, although I was trolling a bit, and there was no feedback/rating after the chat, which there was after my first request. The repair request was already registered, but I'm certain this is not going to help. They most likely will refuse to take it for repair, again; even if they do, seems like they could totally just have the monitor sitting there for as long as they want, return saying there's nothing to repair and close the request.
The first time this happened I turned my PC off at once and requested Samsung for a repair. A technician visited the very next day, but the issue wasn't there when I turned my PC on then. He refused to take it for repair, saying that a picture of the issue, taken by him then and there is required for him to proceed with repair. He told me that the repair request will remain open for the day and that I can call him directly if the issue shows up again and left.
But it didn't until later next day. I requested Samsung for a repair again and asked the customer support person how to get this fixed and whether a picture of the issue by the technician is necessary. He didn't answer either of it. The conversation was basically nothing different from the bot that connects with a person - with him just replying with his preset of copied responses. (I could add screenshots of how hard I tried; let me know if it helps better to understand)
While I was on this, I got a call from a local service center person, who contacted me before the technician's 1st visit. She told me that the previous request is still not closed and asked me to cancel this request. I asked her whether the technician would take it for repair, on the previous request, regardless of whether it shows up when he's here. She said yes and I agreed to cancel the current request. But when I checked the status of my previous request before cancelling current one, it shows "Repair complete". Now, I didn't check the status before the call, but I'm quite sure she marked it repaired after the call. There's no timestamp or verification from customer; it seems they can mark it as they wish.
Meanwhile, the customer support person that I was on chat with regarding current request, basically ghosted, although I was trolling a bit, and there was no feedback/rating after the chat, which there was after my first request. The repair request was already registered, but I'm certain this is not going to help. They most likely will refuse to take it for repair, again; even if they do, seems like they could totally just have the monitor sitting there for as long as they want, return saying there's nothing to repair and close the request.