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PayTM doesn't even respond to tweets or emails :@
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<blockquote data-quote="avi" data-source="post: 2057814" data-attributes="member: 38834"><p>Read my bloody story. I bought a Kindle, order on 11th. Thanks to the seller and his delays, I received it yesterday. I know it will delay since seller shipped it very late, but I couldn't cancel. On you PayTM, you cannot cancel once shipped.</p><p></p><p>Fair, I don't care. They screwed up shipping and I can live with that.</p><p></p><p>But I received a defective Kindle. It has a <a href="https://www.google.co.in/webhp?q=kindle%20paperwhite%20bright%20pixel" target="_blank">bright pixel stuck</a> , which is a known issue. But PayTM wouldn't reply me at all.</p><p></p><p>- They were active in chat with me on DM, but stopped replying once I said item is defective.</p><p>- I tweeted them in yesterday afternoon. No reply.</p><p>- I tweeted to someone else's tweet, hoping I get their attention. No reply.</p><p>- Later at night, I sent them an email. Sent the pics. They replied me and asked me to send pics.</p><p>- I said okay, I send them pics again. They replied after some 3 hours and asking pics to be in JPEG</p><p>- I said okay, I sent them JPEG.</p><p></p><p>No replies since so far. I am hurrying because once they accept the return, I can order one from Amazon with 15% off on Citi. Tomorrow is last date of offer.</p><p></p><p>Meanwhile I contacted Amazon. Within 5 mins this happened:</p><p></p><p>- They acknowledged the problem</p><p>- They agreed to take it to back and send me a replacement</p><p>- They are even willing to ship it even before I ship them one</p><p></p><p>I am not exaggerating, it did really happened in 5 mins with Amazon Chat Rep.</p><p></p><p>Only problem is, they don't know that it could be new one or refurb. Thats the only reason I am not going for replacement.</p></blockquote><p></p>
[QUOTE="avi, post: 2057814, member: 38834"] Read my bloody story. I bought a Kindle, order on 11th. Thanks to the seller and his delays, I received it yesterday. I know it will delay since seller shipped it very late, but I couldn't cancel. On you PayTM, you cannot cancel once shipped. Fair, I don't care. They screwed up shipping and I can live with that. But I received a defective Kindle. It has a [URL='https://www.google.co.in/webhp?q=kindle%20paperwhite%20bright%20pixel']bright pixel stuck[/URL] , which is a known issue. But PayTM wouldn't reply me at all. - They were active in chat with me on DM, but stopped replying once I said item is defective. - I tweeted them in yesterday afternoon. No reply. - I tweeted to someone else's tweet, hoping I get their attention. No reply. - Later at night, I sent them an email. Sent the pics. They replied me and asked me to send pics. - I said okay, I send them pics again. They replied after some 3 hours and asking pics to be in JPEG - I said okay, I sent them JPEG. No replies since so far. I am hurrying because once they accept the return, I can order one from Amazon with 15% off on Citi. Tomorrow is last date of offer. Meanwhile I contacted Amazon. Within 5 mins this happened: - They acknowledged the problem - They agreed to take it to back and send me a replacement - They are even willing to ship it even before I ship them one I am not exaggerating, it did really happened in 5 mins with Amazon Chat Rep. Only problem is, they don't know that it could be new one or refurb. Thats the only reason I am not going for replacement. [/QUOTE]
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