Search
Search titles only
By:
Search titles only
By:
Forums
New posts
Search forums
What's new
New posts
Latest activity
Feedback
View Statistics
Members
Current visitors
Buy Sell Trade
WTB
Log in
Register
Search
Search titles only
By:
Search titles only
By:
New posts
Search forums
Menu
Install the app
Install
Reply to thread
Forums
Technology
Telecom and Broadband Internet
ISPs in Hyderabad : Best options for good ping ?
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Message
<blockquote data-quote="skoka123" data-source="post: 2217701" data-attributes="member: 20086"><p>I have been ACT subscriber since the days when they first started in Hyderabad as Beam Cable. Ever since ACT took over Beam the major downside has been turnaround time for fixing issues. Anytime you have an issue the answer is that it will be resolved in 48 hours. That is their standard SLA for issue resolutions. If you are unlucky and you have a breakdown on Friday evening good luck getting someone to even attend your call until Monday. It really sucks that there is no support over the weekend. Mostly you are dependent on the local technician to get any support after 6:00 PM on any given weekday and weekends.</p><p></p><p>After using them for almost 9 to 10 years I moved to Airtel. While the connectivity issues with ACT have reduced a lot it is their lousy customer service that made me move over to Airtel. In the rare instances when my service is interrupted even before I realize I get an SMS from Airtel that there some issues in my area and it is being worked on. Their proactive communication is the key differentiator. Sometimes when I notice a problem and use their app to check the connectivity they automatically realize that there is a network issue and raise a complaint on my behalf and resolve it.</p></blockquote><p></p>
[QUOTE="skoka123, post: 2217701, member: 20086"] I have been ACT subscriber since the days when they first started in Hyderabad as Beam Cable. Ever since ACT took over Beam the major downside has been turnaround time for fixing issues. Anytime you have an issue the answer is that it will be resolved in 48 hours. That is their standard SLA for issue resolutions. If you are unlucky and you have a breakdown on Friday evening good luck getting someone to even attend your call until Monday. It really sucks that there is no support over the weekend. Mostly you are dependent on the local technician to get any support after 6:00 PM on any given weekday and weekends. After using them for almost 9 to 10 years I moved to Airtel. While the connectivity issues with ACT have reduced a lot it is their lousy customer service that made me move over to Airtel. In the rare instances when my service is interrupted even before I realize I get an SMS from Airtel that there some issues in my area and it is being worked on. Their proactive communication is the key differentiator. Sometimes when I notice a problem and use their app to check the connectivity they automatically realize that there is a network issue and raise a complaint on my behalf and resolve it. [/QUOTE]
Insert quotes…
Verification
Post reply
Forums
Technology
Telecom and Broadband Internet
ISPs in Hyderabad : Best options for good ping ?
Top
Bottom