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How does sending emails as different entities from one E-mail address work?
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<blockquote data-quote="dpandey" data-source="post: 2522090" data-attributes="member: 37678"><p>You are probably overthinking this. This kind of arrangement is quite common in large organization. Any mail sent to <a href="mailto:info@xyz.in">info@xyz.in</a> (or <a href="mailto:support@xyz.in">support@xyz.in</a>) will be received by an application which will store it in a database (and create a case). The case will then get assigned to a customer service agent who will type the response (in a web app similar to TE). The update will then get sent out with <a href="mailto:info@xyz.in">info@xyz.in</a> source address.</p><p></p><p>No one is using an email application (like outlook or thunderbird).</p></blockquote><p></p>
[QUOTE="dpandey, post: 2522090, member: 37678"] You are probably overthinking this. This kind of arrangement is quite common in large organization. Any mail sent to [EMAIL]info@xyz.in[/EMAIL] (or [EMAIL]support@xyz.in[/EMAIL]) will be received by an application which will store it in a database (and create a case). The case will then get assigned to a customer service agent who will type the response (in a web app similar to TE). The update will then get sent out with [EMAIL]info@xyz.in[/EMAIL] source address. No one is using an email application (like outlook or thunderbird). [/QUOTE]
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How does sending emails as different entities from one E-mail address work?
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