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Failed Transaction with MakeMyTrip (MMT)
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<blockquote data-quote="Sei" data-source="post: 1855159" data-attributes="member: 5839"><p>Hehe, this reminds me of my ordeal with MakeMyTrip and the bunch of morons/monkeys who sit at their customer care centre.</p><p> </p><p>I was booking a hotel room for 2 days (~ 7.2k INR) for my parents (in another city) using HDFC Netbanking. I'm not sure what I was thinking using Netbanking in the first place but anyways, I got a stupid HDFC error and the transaction timed out. The money got deducted. However, the hotel booking was very important and I did the same booking again using my CC. That was successful. </p><p> </p><p>Now, as anyone would, I sent them an email detailing what had happened and requested a refund. The first guy who called my dad said that he could see 1 booking in his name and why was I asking for a refund. I spoke to him for around 20 minutes, explained what had happened. He seemed to understand and said that he would get this sorted out. </p><p> </p><p>When I called them up later that day, the lady at the other end said that I must send an email to another email address which was not mentioned on the website. So I did, with complete details. Again, the same thing happened. A similar call to the effect that I had a confirmed booking and why was I asking for a refund. Spent another 20 minutes with this chap explaining him that the first booking via netbanking failed and the second booking via credit card made it through. He said he will look into it and call me back. </p><p> </p><p>Later that day I got a call again - submit bank statement, credit card statement, all tickets booked in MakeMyTrip over the past 6 months (!). I told him that I can get him the bank statement but CC statement is not possible for another month. He insisted that he needs the CC statement. I told him that I don't give 2 cents about the CC transaction since that was successful. I am only concerned with the Netbanking booking that got screwed up. </p><p> </p><p>He kept saying that the accounting guys need it and I lost it. I literally made him repeat all that I said and asked him again why he is pestering me with this stupid bullshit. Finally, he was like "Let me pass this information and see..". I told him that this is more than sufficient and will work. Got my money back after 2 days. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p></blockquote><p></p>
[QUOTE="Sei, post: 1855159, member: 5839"] Hehe, this reminds me of my ordeal with MakeMyTrip and the bunch of morons/monkeys who sit at their customer care centre. I was booking a hotel room for 2 days (~ 7.2k INR) for my parents (in another city) using HDFC Netbanking. I'm not sure what I was thinking using Netbanking in the first place but anyways, I got a stupid HDFC error and the transaction timed out. The money got deducted. However, the hotel booking was very important and I did the same booking again using my CC. That was successful. Now, as anyone would, I sent them an email detailing what had happened and requested a refund. The first guy who called my dad said that he could see 1 booking in his name and why was I asking for a refund. I spoke to him for around 20 minutes, explained what had happened. He seemed to understand and said that he would get this sorted out. When I called them up later that day, the lady at the other end said that I must send an email to another email address which was not mentioned on the website. So I did, with complete details. Again, the same thing happened. A similar call to the effect that I had a confirmed booking and why was I asking for a refund. Spent another 20 minutes with this chap explaining him that the first booking via netbanking failed and the second booking via credit card made it through. He said he will look into it and call me back. Later that day I got a call again - submit bank statement, credit card statement, all tickets booked in MakeMyTrip over the past 6 months (!). I told him that I can get him the bank statement but CC statement is not possible for another month. He insisted that he needs the CC statement. I told him that I don't give 2 cents about the CC transaction since that was successful. I am only concerned with the Netbanking booking that got screwed up. He kept saying that the accounting guys need it and I lost it. I literally made him repeat all that I said and asked him again why he is pestering me with this stupid bullshit. Finally, he was like "Let me pass this information and see..". I told him that this is more than sufficient and will work. Got my money back after 2 days. :) [/QUOTE]
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