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Technology
Computer Hardware
Dell and Sony report mass hardware failures
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<blockquote data-quote="janitha" data-source="post: 1123201" data-attributes="member: 13300"><p>My office laptop (HP DV 9000) recently developed problem with its hinge and when I searched the net, it was found that it was a very common issue and HP used to repair it free of cost whether under warranty or not, but only till May 2009. It was purchased little more than two years earlier and had only one year warranty. So finally sent it to HP authorized service centre at Trivandrum where they kept it for about 10 days, everyday saying that they are ascertaining availability of parts. Three days back, they said the parts (the hinges and the plastic behind the panel) are not available. Only after three days of coercion by my staff, did they give in writing (yesterday) that <strong>the parts are not available</strong>!</p></blockquote><p></p>
[QUOTE="janitha, post: 1123201, member: 13300"] My office laptop (HP DV 9000) recently developed problem with its hinge and when I searched the net, it was found that it was a very common issue and HP used to repair it free of cost whether under warranty or not, but only till May 2009. It was purchased little more than two years earlier and had only one year warranty. So finally sent it to HP authorized service centre at Trivandrum where they kept it for about 10 days, everyday saying that they are ascertaining availability of parts. Three days back, they said the parts (the hinges and the plastic behind the panel) are not available. Only after three days of coercion by my staff, did they give in writing (yesterday) that [B]the parts are not available[/B]! [/QUOTE]
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Dell and Sony report mass hardware failures
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