I normally don't purchase any kind of extended warranty but I went ahead with a 2-year extension of onsite warranty when I purchased the Asus Tuf A15 in Oct 2020, primarily I tend to use laptops for a long time and because it cost around 6-7k which didn't feel exorbitant, compared to what Dell charges.
I was thinking it wouldn't be of any use but with less than a month to go, a couple of deal pixels turned up on the screen. The process went as follows:
D: Contacted Asus through their website
D+2: Received troubleshooting instructions and then asked to confirm if issue persists. Confirmed the same day
D+4: Received email again from customer service informing request has been forwarded to local service centre
D+5: Received email from local service centre that RMA request is delayed due to local weather conditions
D+6: Received a call from the service centre asking me to share a photo of the issue
D+8: Contacted the same person again for an update and he said that part is being procured
D+9: Engineer came to my home and replaced the screen
The third-party cost for the same is also nearly 9k, so the extended warranty seems to be worth it in this case.
Overall, I would give a 4.5/5 for onsite service, which is much better than a family member who has been unable to get his laptop serviced by HP for over a week now.
I was thinking it wouldn't be of any use but with less than a month to go, a couple of deal pixels turned up on the screen. The process went as follows:
D: Contacted Asus through their website
D+2: Received troubleshooting instructions and then asked to confirm if issue persists. Confirmed the same day
D+4: Received email again from customer service informing request has been forwarded to local service centre
D+5: Received email from local service centre that RMA request is delayed due to local weather conditions
D+6: Received a call from the service centre asking me to share a photo of the issue
D+8: Contacted the same person again for an update and he said that part is being procured
D+9: Engineer came to my home and replaced the screen
The third-party cost for the same is also nearly 9k, so the extended warranty seems to be worth it in this case.
https://www.blisscomputers.net/asus-lcd-15-6-fhd-vwv-edp-144hz-18010-15671200-screen-display-344107/
Overall, I would give a 4.5/5 for onsite service, which is much better than a family member who has been unable to get his laptop serviced by HP for over a week now.
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