swatkats
Skilled
So this happened on 10th December, We were booking tickets and were looking at nice offers on BookMyshow. I chose to use Mobikwik wallet to buy from BMS.
I loaded up Rs 500 from my SBI card and unfortunately the transaction failed and the amount was deducted from my Bank account.
After waiting for sometime i approached Mobikwik Support through a ticket, where they didn't even reply.
I had to ping them on twitter after two hours with no response on the ticket. Then someone replied saying that they didn't receive payment and if any refund will be automatically credited in my account within 3- 15 days,
Now, Transactions failing is a common thing but the tepid response was the crucial part who were lazy. I had similar issues with PayTM where they were quick to resolve the issue and credit the amount in Wallet or else make sure the refund happens through IMPS.
As i waited for banks to operate since Mobikwik refund are processed through Bulk Refunds through NEFT (I believe). I approached them on 14th December through the earlier ticket which i raised and i got NO response.
Like before i did ping them asking for their attention and then they called me.
I spoke with some dude, who was very hyper, I asked him about refund. He said you should go n visit the bank and find out. I insisted that i visited and those sarkari bank people had no idea, He kept on repeating the same thing. I wanted to wait a little more.
On 16th December i called up their customer care which was kept on HOLD for long long time and i asked the same social media fellows to call back and they did within 5 mins. I asked them about any update from their end and as to why refunds will take so much time.
That same dude in Rude tone, Why aren't you understanding? Visit your bank & ask! What we can do in this regards.. I told them when the same thing happened with PayTM and FreeCharge they followed up and made sure i got the money but you guys are reluctant to do the same. Clearly told him i did not receive any money and asked him to do anything or transfer money to my account. He said how can i? I'll lose my job, because you already might have got the money?! Seriously??
He ended up arguing while i clearly told him i'll wait for more 3-4 working days and will approach local news papers. He said go a head.
Things to note:
- Customer care is non existent.
- Social media is supposed to deal with patience, this dude who called me twice is clearly suffering from hypertension.
- Reluctant attitude towards customers.. Browse their social media pages and Play store reviews clearly some people have lost 5-6k and waiting for their refunds.
- I thought this is a serious competitor to PayTM but seriously its a Joke. FreeCharge is far better in this regards.
Anyother suggestions from members as to what i can do?
I loaded up Rs 500 from my SBI card and unfortunately the transaction failed and the amount was deducted from my Bank account.
After waiting for sometime i approached Mobikwik Support through a ticket, where they didn't even reply.
I had to ping them on twitter after two hours with no response on the ticket. Then someone replied saying that they didn't receive payment and if any refund will be automatically credited in my account within 3- 15 days,
Now, Transactions failing is a common thing but the tepid response was the crucial part who were lazy. I had similar issues with PayTM where they were quick to resolve the issue and credit the amount in Wallet or else make sure the refund happens through IMPS.
As i waited for banks to operate since Mobikwik refund are processed through Bulk Refunds through NEFT (I believe). I approached them on 14th December through the earlier ticket which i raised and i got NO response.
Like before i did ping them asking for their attention and then they called me.
I spoke with some dude, who was very hyper, I asked him about refund. He said you should go n visit the bank and find out. I insisted that i visited and those sarkari bank people had no idea, He kept on repeating the same thing. I wanted to wait a little more.
On 16th December i called up their customer care which was kept on HOLD for long long time and i asked the same social media fellows to call back and they did within 5 mins. I asked them about any update from their end and as to why refunds will take so much time.
That same dude in Rude tone, Why aren't you understanding? Visit your bank & ask! What we can do in this regards.. I told them when the same thing happened with PayTM and FreeCharge they followed up and made sure i got the money but you guys are reluctant to do the same. Clearly told him i did not receive any money and asked him to do anything or transfer money to my account. He said how can i? I'll lose my job, because you already might have got the money?! Seriously??
He ended up arguing while i clearly told him i'll wait for more 3-4 working days and will approach local news papers. He said go a head.
Things to note:
- Customer care is non existent.
- Social media is supposed to deal with patience, this dude who called me twice is clearly suffering from hypertension.
- Reluctant attitude towards customers.. Browse their social media pages and Play store reviews clearly some people have lost 5-6k and waiting for their refunds.
- I thought this is a serious competitor to PayTM but seriously its a Joke. FreeCharge is far better in this regards.
Anyother suggestions from members as to what i can do?
