IDEA Illegal balance deductions

Venkat14

Recruit
Got a message today morning saying a balance of 8 deducted on Idea prepaid.

When called the CC for the same they say that I did dial something, and if not me I should inquire with my family. And they say they wont be refunding it as it was from my side.

Mailed their support and awaiting for response.

summary of response

We wish to inform you that as checked in our system and found that amount of Rs.8/- has been deducted from your Idea account due to Anushka pic and USSD_123 was originated from your mobile number dated 9/9/2018 8:28:40 AM.

As checked in the system the charges levied against are correct, we are unable to refund the amount to you.

We have taken note of your feedback. At Idea, we immensely value your feedback and suggestions for further improvement of our services. Thank you for writing to us at Idea.

Also, we request you to reconsider your decision for Port Out from Idea and give us a chance to serve you better at all times.


How do I prove that I never did this?
The IDEA sim was in slot 2 and everything was on default to slot 1 sim, my phone was locked, in charging and being sunday got up after 0930AM

Have you ever been deducted like this ?

I request everyone to watch out for deductions. And here are a few links i got when I googled for the same issue

https://www.consumercomplaints.in/idea-cellular-unwarranted-deduction-of-balance-c2065808

https://www.complaintboard.in/complaints-reviews/idea-cellular-network-l590721.html

https://www.complaintboard.in/complaints-reviews/idea-cellular-l11309.html
 

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Because of things like this, I disable auto download of MMS etc in phone settings. I've seen Airtel do this for people who had very basic symbian phone with just internet browser and cut 5+ rupees years back saying they downloaded some silly photos or ringtones oe set premium caller tunes.

No link should auto download from sms if you disable mms in phone settings.
 
Because of things like this, I disable auto download of MMS etc in phone settings. I've seen Airtel do this for people who had very basic symbian phone with just internet browser and cut 5+ rupees years back saying they downloaded some silly photos or ringtones oe set premium caller tunes.

No link should auto download from sms if you disable mms in phone settings.

Thanks, disabled on all family ones.
 
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