Hi,
Can you please provide more details? I tried searching but could not find anything related to this issue. Any idea if it has been fixed? What series of steps causes this issue?
If you have access to RAM Mounts, you can buy a single suction cup and extender and get different X-Grips for different devices.
http://www.rammount.com/
I have bought multiple items from Groupon and earlier when it was known as Crazeal. I have never faced any issues except for one time when the delivery was delayed.