9 replies to this topic

[Metalspree]

You read it correct Nissan Service in India S**KS :@:@:.Here goes my experience with Nissan .Gave my Xtrail for service yesterday,it was regular service nothing much had to be done expect for regular oil changes ,filter changes etc.I was shocked to hear that the service is gonna cost me 9K,did not have any other option other than giving it to them as there no other authorized service center other than Shahwar Nisaan for the whole of Bangalore/ Karnataka.Befor i could drop of the keys i asked the service manager what all is done in a regular service.Car cleaning(Interior+Exterior+under body) will be done and polished.It was good hearing that they do cleaning( i had plans of giving it to a 3rd party cleaning center after the service).After this is i dropped off the car in the service station came back home.

Today morning got call from Nissan saying Saar(Bangalore slang :P) ur car is ready.I was a bit busy and did not go till 5PM.They called me at least 3 times to remind me that my car is ready.Finally went there around 5.30PM and went to check the car.I was like WTF,they did not even bother clean the car,applied some elcheapo polish ,the whole car was sticky.I felt they applied coconut of some waste oil for the car.Nothing was cleaned as promised and in the bill they had charged me Rs500/- for polish liquids.The total serivce bill was Rs8721/-( where 4400 is labor charge alone).I got pi**ed off big time and asked for a Manager.No one was replying so called the sales manager of Nissan and blasted him.Then came the `service head of Nissan Karnataka.

I spoke withe service politely that i cannot take my car back as nothing was done.He told that this is what we do to all customer(ripping off ).I told him to come along with me to Cars R Us shop and i will show him what does cleaning of car mean.I started clicking snaps og the car and started to threaten him that i am going to court blah blah blah.The service head immediately said that he redo the entire cleaning in my car and give it tomorrow.I rejected it saying my car was supposed to be delivered today ,had a lot of arguments with him.

After 45 mins or so he started the cleaning process of my car.I asked what products do u use to clean dash board.The product he showed me might cost 20 or 30 bucks in local market .Again i started blasting him off.He went out for 40 mins came back with the 3M cleaning products from the sales center.I was happy to see that they started cleaning my car with 3M cleaning products :hap2:.He gave the car a complete was removed the car seats vacuumed them ,cleaned interiors and polished the entire car.All this done at no charge and out come of car was very very good but had to skip a business meeting( got nice blasting from Dad :(.)I wonder why cant the service peeps their job correctly even before we could blast them and waste our time(Came home at 10PM).

The reason why i said Nissan service S**KS is that for 9k they did nothing and its ripping off customers :-[.I need ur help in finding a 3rd party service center in Bangalore where i can get my car serviced here after wards cant pay 60% of my sal for one car service.

There another astonishing part.I had to change my car tyres as they are completely worn out.Nissan quoted me 42K for four tyres( It was a Michelin Latitude 235/60/R16 Profile ones),called up Nikhil immediately and asked for the price they were just 8.5K per tyre.Will get them change thru Nikhil in some time.The back bumper of my car was damaged by out stupid driver,the quote for this was 45K,cannot afford the bumper due to recession.

PS: Would request any TE member( who is alos a member of Team-Bhp) to post a thread in Team-Bhp regarding a 3rd party service center for Xtrail any where in Bangalore and post the link here.I cannot do it as i am not a member there.

Here are pics of my car before cleaning.Will post the pics after cleaning tomorrow.
Xtrail Images

[FaH33m]

Hmmm It's sad .Most dealers try to rip apart customers who don't have much knowledge of their cars.It's better to get service done from someone with good contacts /someone whom you can trust or else take a person who has decent know-how's of automobile so that you are not looted :P

coming to cars, Today was the best day of my life.
I got a drive in Audi Q7 TDI 3.0 Quattro .Man what a experience ..that beast is like :O a experience cant be explained by words.
off roading and turns at 80-90 kmph ..the SUV just grips the road like anything.
will post some pics soon :D.

[Metalspree]

FaH33m said:

Hmmm It's sad .Most dealers try to rip apart customers who don't have much knowledge of their cars.It's better to get service done from someone with good contacts /someone whom you can trust or else take a person who has decent know-how's of automobile so that you are not looted :P

coming to cars, Today was the best day of my life.
I got a drive in Audi Q7 TDI 3.0 Quattro .Man what a experience ..that beast is like :O a experience cant be explained by words.
off roading and turns at 80-90 kmph ..the SUV just grips the road like anything.
will post some pics soon :D.

Please suggest a place where in can get my car serviced in Bangalore( 3rd party).

U drove a Q7 :drool2: ( u have rich a$$ friends)

[m0h1t]

FaH33m said:

I got a drive in Audi Q7 TDI 3.0 Quattro.

nice, whose was it?

[Brendon]

FaH33m said:

I got a drive in Audi Q7 TDI 3.0 Quattro .Man what a experience ..that beast is like :O a experience cant be explained by words.
off roading and turns at 80-90 kmph ..the SUV just grips the road like anything.
will post some pics soon :D.

WoW !! You upgraded from a Swift to a Audi Q7 !!! :hap2:

@Metalspree - Its pathetic that after sales service is so bad. Wish there were many more dealers who dont fleece customers.

[FaH33m]

m0h1t said:

nice, whose was it?

A friend's friend :P

BF1983 said:

WoW !! You upgraded from a Swift to a Audi Q7 !!! :hap2:

I wish i could. :(

[Nikhil]

I posted this on TBHP. See the indian car dealerships section.

[Metalspree]

Nikhil said:

I posted this on TBHP. See the indian car dealerships section.

Thanks dude.

[Arun.P]

hey metalspree

even i have some same problem at hyundai service center where i am working at computer administrator

p.s i have hear some experiment cause there are lot of car breakdown or accident repair or under running repair or paid service depend on how many km charge or paint /workshop repair


at least your must check service charge Evey 10,000 km each per months or upto 2-5
months for check paid service

charge oil filter and engine flush cleaner and inject clear also brake cleaner also if some screw and not tie or fix hard or may be the hose is too noisy depend on very poor service

if the any of the car will not work while u travel around 15,000 or 20,000 km so they might be costly expensive part or repair new part replacement might costly more due to poor service km charge ;) so they might check full service just a/c check hose check and engine oil also change spake parts plug cleaner and much more if there is any problem at the car not starting properly at poor maintenance service


even cleaner they change too high on VERY full water wash and full polish finish

cost 500-1000 r.s is OK price

depend for labor boy need more money for income where there are lot of car due to poor service might breakdown ;)


p.s i got fried out of job due to economy problem where they DSC hyundai have earn 17-20 Lakh of profile end of may but this months June suddenly the company slow down earn only 11 lakh of profile and they cut many staff :( due to service problem cause of labor and part has rise up :(

that why even automobile has slow down business due to poor service maintenance problem

p.s if there is any grammar mistake :ashamed: so i can edit it

[Metalspree]

Thanks for the info Arun :D.I cannot change the parts u mentioned by myself.If u know any 3rd party service center in Bangalore where i can get it done,please do post it here.