The touchscreen of my friends' Nokia 5230 has suddenly gone kaput and is not registering the touches. A local repair guy told me it will cost 1000 rupees but no guarantee. Nokia care is closed today so still need to ask them tomorrow. So few queries now.



1. What is the approx cost of changing the same from Nokia care and how much time do they take to do it ?

2. Will they provide a temporary replacement phone in the mean time ?

3. Bill is not available for now but the phone is under warranty, but i suppose it does not help as changing digitizer is not covered. Will they ask for bill or only IMEI will do ?

4. What will the nokia people change in this case..digitizer or entire screen, not LCD right ???

5. I suggested the following to him before going to Nokia care...did i suggest right ??

a. Remove memory card and again start the phone and see if it works.

b. Do a full hard reset (after taking backup from PC) and then see if it works.

If its under warranty then u dont need the bill...