Urgent: inverter batteries (suggestions) - Consumer Electronics

#1

9 Sep 08, 02:31 PM

sharmapu

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Join Date: Dec 2006

Posts: 189

Urgent: inverter batteries (suggestions)

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Hi,
I had purchased APC 1KVA inverter last year. Since then the Amco 2x80H batteries had died twice. Now after spending 24k on inverter + batteries + trolley and having 2 year of warranty; APC is not replacing the batteries; even after 1.5 months of continuous call to their service centre.
I escalated this issue and called their service manager Nehal dixit 9845195917
& sankar ganesh - 9611322855, numerous time but no solution, every time i get the standard reply " will replace the battery in 2 days"

don't know what is their definition of 2 days

Now I am fed up and going to buy the batteries on my own and taking APC to consumer court.
--------------------------------
I don't want to have the same kind of experience again and looking for some reliable brand of batteries with good service in Bangalore.
After google search : Exide seems to have gone down in services in recent time , I think Amaron is the way to go. Please suggest.

Thanks.

#2

9 Sep 08, 03:34 PM

salluks

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Join Date: Nov 2006

Location: bangalore

Posts: 217

Re: Urgent: inverter batteries (suggestions)

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wow, strange

they replaced my battery after the warranty got over, i had to pay the guy 300 bucks, but wth!

lost the number else would have given u his no!

#3

9 Sep 08, 06:06 PM

adder

Overloaded Member

Join Date: Jul 2007

Posts: 755

Re: Urgent: inverter batteries (suggestions)

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Originally Posted by sharmapu

Hi,
I had purchased APC 1KVA inverter last year. Since then the Amco 2x80H batteries had died twice. Now after spending 24k on inverter + batteries + trolley and having 2 year of warranty; APC is not replacing the batteries; even after 1.5 months of continuous call to their service centre.
I escalated this issue and called their service manager Nehal dixit 9845195917
& sankar ganesh - 9611322855, numerous time but no solution, every time i get the standard reply " will replace the battery in 2 days"

don't know what is their definition of 2 days

Now I am fed up and going to buy the batteries on my own and taking APC to consumer court.
--------------------------------
I don't want to have the same kind of experience again and looking for some reliable brand of batteries with good service in Bangalore.
After google search : Exide seems to have gone down in services in recent time , I think Amaron is the way to go. Please suggest.

Thanks.

hey just got to APC WORLDWIDE website(not the indian website) and in the bottom of the page click on feedback there just type ur problem and necessary details ,this then will be passed to quality control centre and they will surely help fast.

Last edited by adder : 9 Sep 08 at 06:08 PM.

#4

9 Sep 08, 09:47 PM

sharmapu

Fanatic Member

Join Date: Dec 2006

Posts: 189

Re: Urgent: inverter batteries (suggestions)

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Thanks adder for the suggestion.
I have given the feedback, Lets hope it doesn't go to BLR APC but to some central department.
Anyways Currently I am in touch with Consumer Online Resources & Empowerment Centre to file the complaint.
----------------------------------------------------

Found Amaron shield batteries 100AH for 7.5k , is this rate ok??

#5

9 Sep 08, 10:43 PM

geek ashish geek ashish is offline

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Join Date: Nov 2005

Location: mumbai

Posts: 218

Re: Urgent: inverter batteries (suggestions)

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I think 2*80= 160 AH batteries are insufficient for 1KVA inverter ( read :load).
you should get 2 batteries of 120AH each, atleast.

#6

9 Sep 08, 10:54 PM

adder

Overloaded Member

Join Date: Jul 2007

Posts: 755

Re: Urgent: inverter batteries (suggestions)

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Originally Posted by geek ashish

I think 2*80= 160 AH batteries are insufficient for 1KVA inverter ( read :load).
you should get 2 batteries of 120AH each, atleast.

they dont recommend that also the charging time will be a lot more.

#7

10 Sep 08, 08:04 AM

janitha

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Join Date: Jul 2007

Location: Kollam, Kerala

Posts: 511

Re: Urgent: inverter batteries (suggestions)

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Before going to the consumer court, make sure that you have proper records of your complaints to them. If not already done send a registered one with acknowledgment due.

#8

10 Sep 08, 03:21 PM

sharmapu

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Join Date: Dec 2006

Posts: 189

Re: Urgent: inverter batteries (suggestions)

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I have received a response from their country manager and he has committed to replace the batteries by today, I have send him a reply that if its not done today, I am going to buy the batteries on my on and will file a case for refund of my money for batteries.

I don't think they will be able to do it today also....

Tomorrow I am buying Amaron shield batteries 100AH ...got a deal of 6.5k for each.
and then I will file a complaint in consumer court.

#9

10 Sep 08, 04:00 PM

Party Monger Party Monger is offline

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Join Date: Jul 2007

Age: 20

Posts: 1,823

Re: Urgent: inverter batteries (suggestions)

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Go for exide tubular battries only..Rest all are crap..

#10

10 Sep 08, 06:44 PM

adder

Overloaded Member

Join Date: Jul 2007

Posts: 755

Re: Urgent: inverter batteries (suggestions)

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Originally Posted by sharmapu

I have received a response from their country manager and he has committed to replace the batteries by today, I have send him a reply that if its not done today, I am going to buy the batteries on my on and will file a case for refund of my money for batteries.

I don't think they will be able to do it today also....

Tomorrow I am buying Amaron shield batteries 100AH ...got a deal of 6.5k for each.
and then I will file a complaint in consumer court.

well exide batteries are better then amaron,exide lasts longer.ask them for exide.in bangalore dealers give exide batteries with apc invertors.i u had given the complaint 1.5 months ago to apc worldwide website u wouldnt have faced all this problem in the first place bcause when i gave the complaint they replaced my APC ups even after 2 years after my warranty got over.

#11

12 Sep 08, 12:18 PM

sharmapu

Fanatic Member

Join Date: Dec 2006

Posts: 189

Re: Urgent: inverter batteries (suggestions)

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had a conversation with their country manager- Mr. Eswar; He also committed to replace the batteries in 2 days .....again yesterday the committed date was over..
Way to go APC;
Filed a complaint. Let see how it goes

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