Chinese smartphone manufacturer Xiaomi has tied-up with online smartphone and tablet repair & after-sales support services provider Gadgetwood eServices to offer one-day repair and delivery services to Xiaomi customers, reports The Economic Times.
The report mentions that a two and a half month pilot project was run in Delhi NCR before finalizing the partnership. Apparently, 500 Xiaomi smartphone users availed the repair and delivery services during this period. It’s not clear how customers can avail this service. Do they need to directly contact Gadgetwood or will it be made available to customers through the Xiaomi India site?
Gadgetwood offers repair services for all smartphone brands and also offers 15 days after-repair warranty. Users can schedule a visit to pick up the phone by simply entering their name, phone number, email ID and nature of the problem. Users can also track the status of the repair. The service is currently available only in Delhi NCR – New Delhi, Noida, Ghaziabad and Gurgaon.
It’s worth noting that last month, Gadgetwood hadraised an undisclosed amount of funding from several angel investors part of the India Angel Network (IAN), including HCL Technologies founder Ajai Chowdhry and Apnacircle founder & CEO Yogesh Bansal among others. The company planned to use the funds for hiring, upgrading technology and expanding to new cities.
Xiaomi recently opened another service center in Bangalore. With this, the company now has 2 exclusive Xiaomi service centers in Bangalore, 1 in Mumbai, 1 in New Delhi, 1 in Chennai and 1 in Cochin.
