63 percent mobile users in India face network issues while accessing Internet

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Over 60 percent mobile users in India are facing network problems while accessing Internet across locations, says a study.

“We have found people are facing differing mobile data issues depending upon location. About 63 percent people are facing quality and reliability issues (like voice drops, connection breaks, inconsistent speed, no availability of 3G) inside their house,” says the study across 33 major cities telecom gear maker Ericsson.

The study was conducted between September 2014 and January 2015 covering 15,000 urban households and people aged between 15 to 75 years.
This sample is estimated to represent 127 million smartphone users in urban India, said Ericsson India Head of Strategy and Marketing Ajay Gupta. He added that mobile application related issues while outdoors or commuting take long time to refresh, fail to load, session failures etc affects 68 percent of consumers.

The study shows 62 percent users in mid-size and small cities face issues of inconsistent speeds and app usage while outdoors and 63 percent have web page load time issues indoors. ”People are willing to pay but there are certain barriers that are coming in way of growth of mobile broadband in the country. Network performance continues to be a challenge and is a key driver of consumer perception,” Gupta said.

The study found that around one in three are now using smartphone and three among five smartphone users have subscribed to mobile broadband. He said that for those who do not use mobile broadband, affordability and digital literacy are prime obstacles to adoption and further 48 percent of those using mobile Internet on 2G or 3G are unable to perceive any difference between 2G and 3G services. ”Affordability poses a major barrier to mobile broadband adoption, particularly in a market as diverse as India where hugely varied socioeconomic factors affect price sensitivity.

88 percent of Indian smartphone owners who do not use mobile broadband feel that it is too expensive,” Gupta said. According to study, 70 percent people use mobile broadband to access video and 27 percent more are willing to start accessing it but not doing at present due to barriers cost and network barrier identified in the survey.
The study shows 61 percent use mobile data to access social networks, 54 percent for music and videos download and similar number of people use instant messengers, 46 percent for Internet browsing and 45 percent of emails.

“Between our survey conducted in 2013 and this one, we have found people have started making payments from their mobile phones. 36 percent people are using mobile broadband for banking services, 25 percent for bill payments and 17 percent for e-commerce,” Gupta said. He said people are willing to pay more in the range of Rs 100 to Rs 250 for better broadband speed but if network perception is improved and this provides big business opportunity for telecom operators.


Source: http://www.bgr.in/news/63-percent-m...etwork-issues-while-accessing-internet-study/

I check twice if my connection is on 2G or 3G, Even though its on 3G.
Telecom operator says they have invested lakhs of crores in building infrastructure for 2G/3G. What's the use?
 
TRAI is supposed to take care of these aspects. Sadly, their focus is more on selling spectrum rather than protecting the customer-end.
 
Now the Telecom Operators want to increase the Data Pack rates 6 folds to cover their losses due to Net Neutrality supporting VOIP.
 
The 37% who didn't face any issues with 3g network connectivity ;
Probably got confused their WiFi network with 3g network...

Whom are they fooling , I've used almost all cellular data service providers in a Metro like Hyderabad & Bangalore.. YET to come across network service with seamless connectivity within city limits !!

It's a plot to raise data tariff in disguise of improving network connectivity. Similar to increased ATM charges in disguise of providing better security arrangements at ATMs !
 
Seamless connectivity is a big problem. The route that I take everyday from home to office, there is a 1 KM stretch (Nalban to Technopolis) where there is a huge traffic jam regularly every evening. Kolkata's IT sector is concentrated in that stretch but I get the worst speed on Vodafone in that place.
 
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